Guideline on Service Management

Provides recommended practices, tips and tools regarding service management practices.
Date modified: 2017-03-23

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Long description for image: /pol-cont/28422-01-eng.gif

A graphical representation of the context within which Government of Canada services operate that includes the key terms from the definition of service. The image shows that Departmental programs have the mandate to achieve an outcome to meet the needs of a target group. Services deliver a final output to recipients, or clients, to support the achievement of the outcome. Services are composed of activities (processes) that lead to the final output.

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